Refund policy

Return and refund policy

30-Day Money-Back Guarantee

We want you to love your Fireside Nook order. If you're not happy for any reason, contact us within 30 days of delivery and we'll make it right.

How to start a return Email firesidenookshop@gmail.com with your order number and a short note about the problem. We'll reply within 1 to 2 business days with return instructions. Please contact us before sending anything back, because returns sent without instructions can't be processed.

What can be returned Items should be unused and in their original packaging. Holiday decorations, blankets and home goods are all covered.

Damaged, defective or wrong item? Email us within 30 days of delivery with your order number and a photo. We'll send a free replacement or a full refund, and you won't need to send the item back.

Return shipping If you're returning an item because you changed your mind, you pay the return shipping. If the item arrived damaged, defective or wrong, it costs you nothing.

Refunds Once your return is approved, your refund goes back to your original payment method within 5 to 10 business days.

Cancellations You can cancel your order for a full refund any time before it ships. Just email us as soon as possible.